BUSINESS DELIVERY TERMS & CONDITIONS
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Thank you for choosing Spin Laundry Lounge ("Spin") for your laundry needs! By using our services, you agree to the following terms and conditions.
Please note: Changes to Spin's Wash & Fold service terms and conditions may be made at any time. If a specific change is made, a notice will be emailed to customers outlining the update.
SERVICE SUMMARY
Spin treats all laundry with loving care. We separate laundry into two loads: lights and darks. If you would like your laundry separated differently (example: sheets vs. clothes, or delicates vs. everything else), items must be pre-sorted before drop off. A separate load fee applies for more than two loads. Charlie's Soap, Spin Soap Oxygen Brightener, and Vinegar are used for every order unless instructed otherwise.
Spin uses the following laundry products:
Spin Soap Unscented Soap - hypoallergenic, mild
Charlie's Soap - hypoallergenic, heavy duty
Spin Soap Oxygen Brightener - hypoallergenic, brightens whites and colors, non-bleach
White Distilled Vinegar - natural fabric softener and odor deodorizer
Laundry will be washed using cold water and dried with medium heat unless instructed otherwise. All clean items will be neatly folded using Spin's standard folding method and returned in black Spin totes. Separate load fee applies if separating into more than two loads. There is a 30-pound minimum per order.
Red Spin bags for dirty laundry will be provided to customers and must be loaded and ready for pick up by 7:00am of your pick up day. The delivery window is 7:00am-3:00pm.
Cancellations and order modifications must be submitted by email to business@spinlaundrylounge.com by 5:00 PM the day prior to the scheduled pickup date. Orders not canceled or modified within this timeframe are subject to the 30-pound minimum charge. This includes, but is not limited to, business closures, laundry not ready for pickup, and instances where our driver is unable to access the laundry.
If at least one delivery service is not made at time of invoicing within the calendar month, delivery service will be discontinued. To reinstate delivery service, please contact business@spinlaundrylounge.com.
Spin reserves the right to process orders at either of its locations or at an affiliated facility.
STAIN REMOVAL
Spin is committed to eco-friendly practices and does not use harsh chemical treatments in its laundry processes. As a result, Spin cannot guarantee the removal of stains from laundry items. Charlie's Pre Spray Stain Remover is available for purchase and may be applied by the customer to stained items prior to the scheduled pickup date to assist with pre-treatment.
CUSTOMER RESPONSIBILITIES
Ensure your contact information is up to date and accurate for notifications regarding your order. If you have any questions regarding notifications, please email business@spinlaundrylounge.com.
Do not include any hazardous materials, contaminants, or items that may pose a risk (e.g., heavily soiled items with biohazards). See Hazardous Contaminants Policy below.
If a customer requires any stain treatment of items, they must pre-treat their stains before dropping off or must purchase Charlie's Pre Spray (single use or bottle) that they can use to treat stains at drop off to ensure each stain is identified and treated by the customer.
Customers must inspect their order upon receipt and report any discrepancies or issues immediately.
If a customer needs to pick up or drop off laundry before their scheduled delivery date, they can do so during our business hours, 8 AM to 7 PM. Please note that no rate adjustment will be made for early or unscheduled pickups.
For our Wash & Fold service, Individually Priced Items found during processing will be automatically added to the order. Examples include: pillows, comforters, pet beds, etc. Please refer to the Individually Priced Items list for a full list.
ITEMS ACCEPTED
Our machines are designed for machine-washable items. We will process all items included in your red Spin bag(s), but we cannot accept responsibility for items labeled "dry clean only" or "hand wash only." Due to the volume of orders processed, Spin does not read individual manufacturer care labels during processing. All items must be free of hazardous contaminants before the scheduled pickup date.
Spin reserves the right to refuse cleaning any garment at our discretion.
We accept cloth diapers through our Wash & Fold service on a limited, case-by-case basis. We are not a specialized cloth diaper service and do not provide the dedicated sanitizing protocols or handling that specialized providers offer. All diapers must be thoroughly pre-rinsed before drop-off. We reserve the right to decline cloth diaper orders at our discretion.
ALLERGY NOTICE
Please be aware that Spin washes clothes in shared washing machines where different detergents are used. It is possible that small amounts of prior detergents, which may not be hypoallergenic or to which a customer may have an allergy, may not be completely rinsed out of these machines between uses. By voluntarily using Spin's services, including but not limited to wash, dry, and fold services, customers acknowledge this possibility and assume the risk of any resulting reaction.
HAZARDOUS CONTAMINANTS
All laundry is hand processed and it is your responsibility to eliminate biohazards, injury hazards and hazardous waste in the laundry we process. We reserve the right to cancel your service if these hazards are found in your laundry. We may, at our sole discretion, give you up to two chances to remain our client.
Examples of prohibited contaminants:
Bedbugs, fleas, lice, maggots or other live pests
Feces, vomit
Unrinsed laundry containing excessive blood, urine, other bodily fluids
Sharps, needles, razor blades, broken glass, other sharp objects
Strong chemical odors such as gasoline, bleach, pesticides
Metal or glass objects that could cause irreparable damage to our machines such as nails, screws, bottles, scrap metal, etc.
If any order is found to contain contaminants beyond traces normally associated with household laundry, Spin will immediately cease processing and, using appropriate personal protective equipment, bag the items for return to the customer. The customer will be notified of the contaminants identified and the reason the order cannot be processed. A $100 fee will be assessed for all orders that cannot be processed due to contamination. In cases where items cannot be safely bagged for return, they will remain in place, whether in a cart, washer, or dryer, and the customer will be required to retrieve them directly.
DAMAGE & LOSS
Laundry is accepted on the basis of weight. Spin does not perform a piece-by-piece item count. We encourage customers to carefully consider whether they are comfortable with the possibility of an item being lost or damaged before submitting it. If the loss or damage of a particular item would be unacceptable, please do not include it in your order.
Spin assumes no responsibility for damage to laundry items caused by objects left in bags or garments at the time of pick-up. Non-laundry items found in submitted orders, including keys, currency, jewelry, or other personal belongings, will be returned to the customer whenever possible. Spin is not liable for the loss of or damage to such items.
Spin is not responsible for damage resulting from pre-existing conditions, including but not limited to fabric deterioration, weakened seams, shrinkage, or improper care prior to submission. Spin is also not responsible for damage to items unsuited for standard machine washing or drying, including but not limited to memory foam, rubber-backed rugs, leather goods, and items with beads or sequins. Spin is not liable for outcomes that result from wash and dry instructions provided by the customer.
Claims for missing or damaged items must be submitted in writing to business@spinlaundrylounge.com within 48 hours of drop-off. Supporting photographs of the damage must be included with the claim. Liability for any verified loss or damage is limited to the cost of the order, with a maximum liability of $200 per order.
PAYMENTS & REFUNDS
Invoices are generated on the 1st of each month for the previous month's service and are due upon receipt. Spin requires payment using a "Bank Transfer" with a Checking Account and Routing Number from your institution (complimentary), or using a debit/credit card (5% processing fee will be applied). Autopay is available with either of these options and will be charged on the same day your invoice is issued.
Manual Payments: Payment is due within 3 days of the invoice date. If payment is not received within 3 days, a 10% late fee (not to exceed $50) will be applied and the invoice will be resent. An additional 5% fee will be applied at day 10. If an account remains delinquent for more than 15 days, service will discontinue until payment is received in full.
Autopay: Payment will be processed on the same day your invoice is issued. If a payment is rejected, a $30 returned payment fee will be applied and the invoice will be resent. Unresolved returned payments are subject to late fees beginning on the original invoice date.
For invoicing or order questions, contact accounting@spinlaundrylounge.com.
Refunds are provided on a case-by-case basis and only in instances where services were not rendered due to an error by Spin. Compensation for lost or damaged items is limited to the cost of the order, not the replacement value of the items, with a maximum liability of $200 per order.
Any individually priced items identified during processing will be added to the order. Such items include, but are not limited to, pillows, comforters, and pet beds. Please refer to the Individually Priced Items list for a complete listing of applicable items.
STORE HOURS
Spin is open daily 8am - 7pm, except for holidays and events outside our control such as power outages, heatwaves, snow, etc. The delivery time window is 7:00am - 3:00pm.
HOLIDAYS & CLOSURES
Holiday hours and special closures can be viewed by visiting spinlaundrylounge.com/contact.
In the event that a Wash & Fold order is scheduled for delivery during a planned closure, Spin will make reasonable efforts to notify the customer in advance so that appropriate arrangements for pickup or delivery can be made.
Holiday Schedule:
Fourth of July (7/4): Closed
Thanksgiving: Closed
Employee Appreciation Party (TBD Day in December): Closed
Christmas Eve (12/24): Closed
Christmas Day (12/25): Closed
New Year's Eve (12/31): 8am - 1pm, last load by 1pm, doors lock at 1pm, lights out by 2pm
New Year's Day (1/1): Closed
INCLEMENT WEATHER
If road conditions are hazardous, Spin will be unable to drive to pick-up or deliver a customer's laundry. Spin will make every effort to arrange a delivery to avoid inclement weather and will deliver as soon as the road conditions are safe.
PRICING: WASH & FOLD
Regular Service (48 hour turn around): $2.25/lb with a 30lb minimum
Separate Load (must be pre-sorted): $5
Individually Priced Items
Comforter, Quilt, Mattress Pad / Cover (twin): $30
Comforter, Quilt, Mattress Pad / Cover (queen): $35
Comforter, Quilt, Mattress Pad / Cover (king): $40
Blanket: $20
Sleeping Bag: $30
Pillow (regular): $18 ($20 minimum charge)
Pillow (XL): $35 ($20 minimum charge)
Oversize Item (cushion, stuffed animal, etc): $40
Thin Animal Bed (small/medium): $30
Thin Animal Bed (large): $35
Thin Animal Bed (XL): $40
Thick Animal Bed (small/medium): $35
Thick Animal Bed (large): $40
Thick Animal Bed (XL): $45
Tablecloth: $8 ($20 minimum charge)
XL Tablecloth: $12 ($20 minimum charge)
Add-ons
Delicate Down / Low Heat: $5 per item
Delicate Wool / No Heat: $10 per item
LIMITATION OF LIABILITY
Spin's liability under this agreement is limited to general money damages in an amount not to exceed the charges for the service period paid by the customer during the term in which the damages are alleged to have occurred. This limitation applies regardless of the form in which any legal or equitable action may be brought, and constitutes the customer's exclusive remedy.
In no event will Spin be held liable or responsible for any consequential, special, indirect, incidental, or punitive loss or damages, whether or not Spin knew or should have known of the likelihood of any such loss or damages. Spin disclaims all warranties, express or implied, with respect to the services rendered under this agreement.
ENTIRE AGREEMENT / CHOICE OF LAW
This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties. It may not be modified except in writing signed by both parties, and shall be governed by the laws of the state in which the services are provided.
Thank you for your business. We take great pride in serving you.